Shipping policy
At Bru Brothers Biltong, we aim to get your order to you as quickly and safely as possible.
Processing Times
All orders are processed within 1–2 business days after payment is received.
Orders placed on weekends or public holidays will be processed the next business day.
Shipping Rates & Delivery Times
Standard UK delivery: 3–5 business days
Express UK delivery: 1–2 business days (if available at checkout)
Free UK shipping on all orders over £60
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information (if applicable).
Delays
We are not responsible for shipping delays caused by couriers, customs, or events outside our control.
During busy periods (e.g. holidays), delivery times may be slightly longer.
Shipping Address
Please ensure your shipping address is entered correctly at checkout.
We cannot be held responsible for orders lost due to incorrect or incomplete addresses.
Contact Us
If you have any questions about your order or shipping, please contact us:
📧 brubrothersbiltong@gmail.com